Case Study: Leading U.S.-based Healthcare Provider achieves reliable UC upgrade and proactive VoIP service assurance with NETSCOUT

Leading U.S. Based Healthcare Provider Ensures Successful UC Upgrade with NETSCOUT Monitoring Strategy

A leading U.S. healthcare provider serving millions of patients across numerous hospitals and outpatient offices undertook a multi-year, multi-million-dollar unified communications (UC) upgrade. IT needed to stress-test UC clusters in pre-production and gain real-time visibility in production to prevent call drops, loss of dial-tone and other patient-impacting failures, while also reducing vendor complexity.

NETSCOUT supplied nGeniusPULSE for lab-based, active synthetic stress testing and paired it with nGeniusONE, InfiniStream appliances and packet flow switches for ongoing service assurance. This approach validated UC services before go-live, enabled rapid, contextual troubleshooting in production, reduced vendor management overhead, and kept the project on schedule—delivering reliable VoIP performance and protecting the patient communication experience.