Case Study: Leading U.S. Bank achieves uninterrupted user experience and VPN performance with NETSCOUT

Leading U.S. Bank Assures User Experience and VPN Performance During Critical Times

A leading U.S. bank serving more than 70 million customers faced an unprecedented surge in VPN and internet usage when COVID-19 forced large numbers of employees to work from home and clients shifted to digital channels. The spike strained visibility and monitoring of VPN performance and data center bandwidth, prompting IT to reassess internet access, VPN architecture, and readiness for dramatically increased digital transaction volumes.

The bank leveraged its long-standing NETSCOUT partnership—using nGeniusONE analytics, InfiniStreamNG appliances (supporting 100G), and onsite support—to quickly identify capacity bottlenecks, plan bandwidth upgrades, and deploy appliances within days. The upgrades preserved service quality and business continuity during the crisis, increased safety for clients and employees, and drew favorable attention for the bank’s decisive response.