Case Study: Leading Tourism Company achieves assured ship-to-shore UC and optimized customer experience with NETSCOUT

Leading Tourism Company Uses NETSCOUT to Assure Critical Ship-to-Shore UC Services

This leading cruise and tourism company, headquartered in the southeastern U.S., operates a 40‑ship fleet across 420 destinations and supports tens of thousands of shipboard and shore‑side employees. As the business rapidly adopted IP‑based services (VoIP/UC, IPTV, Wi‑Fi, cloud and mobile apps), its globally distributed network of ships, call centers and offices created a major challenge: the IT team needed scalable, end‑to‑end visibility to ensure QoS, quickly diagnose intermittent issues, and protect the passenger experience.

NETSCOUT’s nGeniusONE platform, ASI technology, InfiniStream appliances and nGenius Integrated Agents were deployed ship‑ and shore‑side to deliver real‑time and historical packet‑level visibility. The solution sped root‑cause analysis (e.g., resolving a PBX QoS fault), reduced downtime and travel by enabling remote forensics, improved UC and guest‑facing application performance, and provided executive reporting to optimize IT resources — protecting customer experience while lowering operational overhead.