Case Study: National Insurance Company achieves improved UC, VPN and application performance with NETSCOUT nGeniusONE

Leading Insurance Business Assures Quality User Experience With nGeniusONE

A leading national insurance company — part of one of the world’s largest insurers — faced persistent Unified Communications (UC) problems (dropped calls and poor visibility) just as it shifted to remote channels during COVID-19. Legacy APM tools and a stretched IT team couldn’t visualize UC traffic or quickly troubleshoot issues, and leadership required a solution that wouldn’t demand major architecture changes, extensive training, or long deployment times.

The company deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG software, Packet Flow Switch appliances, and nGenius Visibility as a Service (nVaaS). This delivered rapid, vendor-agnostic visibility across UC, VPN, Office 365 and core insurance applications, reduced dropped calls, accelerated performance analytics and troubleshooting, produced executive nVaaS dashboards, and provided quick ROI by integrating seamlessly into existing IT and service desk workflows.