Case Study: Leading Global Law Firm assures 24/7 access and end-to-end service continuity with NETSCOUT nGenius solution

Leading Global Law Firm Assures Access to Information and Clients with nGenius Solution

A leading global law firm (HQ in the Americas) with two data centers, 23 remote offices and over 3,000 users needed 24/7 reliable access to client information and collaboration tools. The challenge was to maintain end-to-end visibility and service continuity across a geographically dispersed network and to deploy a single, unified service-management solution for network, application and service delivery data.

The firm deployed NetScout’s nGenius solution with InfiniStream appliances and nGenius Integrated Agent software on Cisco ISR modules for packet-level, end-to-end visibility. The result was faster troubleshooting (mean time to resolution dropped from hours to minutes), proactive monitoring of VoIP, video, email and document systems, simplified operations, better capacity planning and lower total cost of ownership for branch monitoring.