Case Study: Leading Global Financial Services Company achieves reliable, high-performance Unified Communications with NETSCOUT nGenius UC Server

Leading Global Financial Services Company Assures High Performance of Unified Communications Services with NETSCOUT

This leading global financial services firm—managing $1.5 trillion in assets for more than 20 million clients with over 35,000 employees and 40+ operations centers—needed reliable, regulation‑compliant unified communications (UC) available 24/7. A large multi‑vendor UC rollout (desktop video, telepresence, Microsoft Lync, SIP trunking and conferencing) exposed intermittent video and voice quality issues, costly manual testing, slow trouble‑ticket resolution and limited end‑to‑end visibility.

The company deployed NETSCOUT’s nGenius UC Server (and Lync Data Collector) to provide real‑time monitoring, proactive alerts, deep diagnostics and historical reporting across vendors. The solution centralized UC performance management, reduced troubleshooting time and MTTR, minimized ticket bounce‑backs, and improved service reliability—giving IT and executives confidence that critical voice and video services meet regulatory and business needs.