Case Study: U.S.-Based Bank achieves reliable remote VDI performance and faster troubleshooting with NETSCOUT nGeniusONE

Leading Financial Ensures Quality Experience for Users of Virtual Desktop Infrastructure Over VPNs

A large U.S. bank serving more than 70 million customers faced recurring reports of frozen Citrix virtual desktops and timeouts from a growing remote workforce that relied on VPNs for client transactions. Despite investments in VPN bandwidth and VDI capacity, IT needed end-to-end visibility to identify the root cause and protect digital service quality and the bank’s reputation.

Using NETSCOUT’s nGeniusONE platform, InfiniStreamNG appliances, and onsite support engineers, IT traced the freezes to a file server in another data center that was overloaded by too many users. Custom dashboards, grid workspaces, and detailed reporting allowed rapid troubleshooting and resolution, restoring reliable remote service delivery, validating the bank’s VPN/VDI investments, and rebuilding employee and partner confidence.