Case Study: International Financial Company achieves uninterrupted remote banking operations with NETSCOUT nGeniusONE

Leading Financial Assures Remote Banking Operations for Customers

A leading international retail bank serving millions of personal, small business, and commercial customers had to shift heavily to remote banking during the COVID-19 pandemic after many branches closed. This rapid move left local IT teams unable to visualize and monitor critical virtual infrastructure—particularly Citrix VDI and VPN services—creating risk to remote access for customers and employees.

The bank extended its NETSCOUT deployment with the nGeniusONE Service Assurance platform, InfiniStreamNG appliances, and Packet Flow OS on PFS appliances to generate real‑time metadata, consolidate traffic, and provide single‑pane dashboards. NETSCOUT quickly identified and corrected misdirected Citrix traffic and delivered ongoing VPN/VDI/SQL visibility, restoring seamless remote access, preserving transaction delivery for customers, and improving IT’s ability to troubleshoot and support remote workers.