Case Study: Leading Energy Company achieves seamless overnight shift to remote operations and uninterrupted power delivery with NETSCOUT

Leading Energy Company Powers Overnight Transition to Remote Business Operations With NETSCOUT

A leading U.S. energy company supporting a densely populated technology and business region — including hospitals, first responders, universities, and commercial customers — faced a sudden weekend decision to send 13,000 employees home due to COVID-19. IT had to ensure VPN and network performance would sustain a largely remote workforce overnight so the utility could continue delivering uninterrupted power and critical services during the pandemic.

Using its existing NETSCOUT nGeniusONE service assurance platform and InfiniStreamNG appliances, with local NETSCOUT support, the team created VPN-centric dashboards and reports to monitor VPN, ISP, application, and user experience metrics in real time. The result was a seamless transition to remote operations with no noticeable impact on energy delivery, expanded visibility through additional ISNG deployments, faster troubleshooting of remote voice/video, and the ability for leadership to focus on community support and other priorities.