Case Study: Leading Central European Provider achieves exceptional voice quality and saves 100 man-hours/week with NETSCOUT VoIP Assurance

Leading Central European provider selects NETSCOUT Service Providers to assure exceptional voice network performance and quality

A leading Central European telecom provider, recently reorganized into a single regional Voice Network Operations team, faced rising competition and very low customer tolerance for poor voice quality. The team struggled with disparate monitoring tools and inconsistent KPIs across countries, limited visibility into multi‑protocol call paths, and intense pressure to proactively detect VoIP issues to avoid outages, churn and rising costs.

The company standardized on NETSCOUT’s VoIP Assurance platform to provide real‑time, cross‑country visibility, unified call tracing across SIP, MGCP and ISUP, and consolidated reporting. The solution saved more than 100 man‑hours per week, sped problem resolution from days to hours, enabled consistent executive reporting and safer product launches, and delivered scalable monitoring that reduced churn and improved overall customer experience.