Case Study: a leading retail banking service provider improves global application performance with NETSCOUT

Leading Bank Ensures Quality Performance Across Global Locations with NETSCOUT

A leading retail banking service provider with a global presence and thousands of branches was facing challenges assuring quality user experiences. Their centralized network operations team in France struggled with visibility gaps across its widespread infrastructure, leading to slow troubleshooting, prolonged mean time to repair (MTTR), and performance issues affecting both internal UCaaS applications and customer-facing services.

The bank deployed the NETSCOUT nGenius Enterprise Performance Management solution with InfiniStreamNG appliances to gain real-time, packet-level visibility. This provided NETSCOUT's NetOps team with a single pane of glass to proactively monitor performance, quickly isolate the root cause of slowdowns, and reduce MTTR. The solution ensured the quality of critical applications, supported future capacity planning, and delivered a holistic, vendor-agnostic view of their entire global network.