Case Study: Global Law Firm Protects Revenue and Reduces MTTR for DMS & UC&C with NETSCOUT

Law Firm Protects Revenue & Assures DMS and UC&C Performance

A global law firm with more than 2,000 attorneys across a dozen offices depended on a fast, secure Document Management System (DMS) and reliable voice/video communications. Poor DMS responsiveness and UC&C quality — coupled with limited IT visibility — were disrupting billable work and client service, risking revenue and reputation.

The firm deployed NETSCOUT’s nGeniusONE service assurance with InfiniStreamNG 9800 software appliances and nGenius 7000-series packet brokers (PFOS) in the data center to capture and analyze traffic and feed their IDS. This delivered real-time visibility into DMS, Citrix and UC&C services (with optional encrypted storage for confidential data), reduced mean‑time‑to‑knowledge/resolve, lowered costs through COTS software models, and improved cross-team collaboration — restoring performance, protecting revenue and improving user experience.