Case Study: Global Law Firm achieves improved DMS responsiveness and UC&C quality with NETSCOUT nGeniusONE

Law Firm Achieves Quality IT Performance Around the Globe with NETSCOUT Visibility

A Tier‑1 global law firm with 1,500+ attorneys and 20+ offices worldwide was experiencing growing delays and disruptions accessing its Document Management System (DMS) and poor-quality voice/video communications. The performance problems were global but hit some remote offices—particularly in Asia—hard, and the IT team lacked the visibility needed to isolate causes, leading to long resolution times and strained vendor and internal relationships.

The firm deployed NETSCOUT’s nGeniusONE platform with InfiniStreamNG hardware and vSTREAM virtual appliances to capture “smart data” from wire traffic across the datacenter and remote sites. Within 24 hours the team pinpointed the DMS application as the source of slowdowns and identified packet-loss impacting video calls, enabling fixes with the vendor and network team. The result: dramatically reduced mean-time-to-resolve, improved UC&C and application performance, better cross-team collaboration, and higher productivity and client experience.