Case Study: Latin American Retail Bank achieves network security assurance and faster MTTR with NETSCOUT

Latin American Bank Gains Network Security Assurance With NETSCOUT

A leading Latin American retail bank serving about 20 million customers and recognized for digital innovation (including an AI-driven virtual assistant) faced persistent network and infrastructure incidents that third-party vendor tools and outsourced IT resources could not resolve. The bank’s Network team needed a more effective way to troubleshoot complex issues and reduce lengthy mean-time-to-remediate (MTTR) cycles.

The bank expanded its use of NETSCOUT’s nGeniusONE service assurance platform and deployed additional InfiniStreamNG appliances to capture ASI-generated smart data, giving teams unified visibility across more network locations. That single-source forensic data improved post-incident troubleshooting, reduced MTTR, ensured uninterrupted customer access to digital services, and protected the bank’s national reputation.