Case Study: Large U.S. Based Appliance Manufacturer achieves reliable order processing and avoids costly outages with NETSCOUT

Large U.S. Based Appliance Manufacturer Relies on NETSCOUT to Ensure Reliability of Customer Ordering Process

A large U.S. appliance manufacturer (roughly $6B in revenue and 10,000+ employees) relied on a custom order-management application used by thousands of retail stores to process customer orders and arrange delivery. Outages disrupted ordering, harmed customer experience, and triggered large retailer penalties—sometimes hundreds of thousands of dollars—while the IT team lacked remote-site monitoring and had to wait for users to report problems, delaying detection and triage across many locations.

NETSCOUT deployed nGeniusONE, InfiniStream appliances, and nGenius packet flow switches to continuously monitor applications and network traffic across three manufacturing sites and 32 remote locations. This proactive monitoring enabled rapid isolation and resolution of issues, ensured availability of the central ordering system and hundreds of other critical applications, avoided costly outages and penalties, and helped maintain production efficiency, quality, and customer satisfaction.