Case Study: Large Public School District ensures quality remote learning and reduces MTTR with NETSCOUT nGeniusONE

Large Public School District Ensures Quality Student Learning Experience With NETSCOUT

A large public school district—the largest in its state with over ten thousand employees and tens of thousands of students—faced the urgent need to deliver consistent, high-quality remote and hybrid learning during the COVID pandemic. With a Cisco ACI spine-and-leaf network supporting a mix of services (Zoom, Google Meets, Office 365, Cisco Jabber, VPNs) and a locally hosted Student Information System (Infinite Campus), IT needed end-to-end visibility to rapidly distinguish security, network, or application problems and minimize mean time to restore (MTTR) so student experience wouldn’t suffer.

NETSCOUT deployed nGeniusONE service assurance with InfiniStreamNG and vSTREAM appliances plus nGenius packet flow switches across data centers, DMZ and wireless networks to aggregate packet data, apply smart analytics, and pinpoint root causes. The solution reduced MTTR, quickly uncovered issues like DNS faults and DDoS activity, delivered unified visibility into voice, video and learning apps, and provided a cost-effective single-vendor platform that supports proactive capacity planning and reliable remote learning performance.