Case Study: Large North American Power Company achieves comprehensive service assurance and faster MTTR with NETSCOUT

Large North American Power Company Turns to NETSCOUT for Network and Application Service Assurance

A large North American natural gas and electric power company serving nearly half of the U.S. and parts of Canada needed to modernize its monitoring as part of a digital transformation. Aging tools left IT blind to bandwidth constraints and remote-site issues that degraded critical services—such as billing, Advanced Metering Infrastructure (AMI), and customer web access—putting revenue collection and reliable energy delivery at risk.

The company deployed NETSCOUT’s nGeniusONE platform with InfiniStream appliances, NetFlow collectors, and OptiView to correlate packet and NetFlow data, centrally manage critical services, and cost-effectively monitor hundreds of remote sites. The solution delivered comprehensive visibility, faster root-cause analysis and reduced MTTR, proactive performance validation between sites, improved AMI and customer-facing service reliability, and actionable reporting for leadership.