Case Study: a large multinational electric utility company improves smart meter data transfer and call quality with NETSCOUT monitoring solutions

Large Multinational Electric Utility Assures Smart Grid Data Transfer with Proactive Monitoring and Troubleshooting

A large multinational electric utility company faced challenges with its smart grid rollout, specifically unreliable data transfer from smart meters to its data center. These slow connections delayed data collection, preventing customers from accessing real-time information. Furthermore, IT lacked a proactive tool for troubleshooting these issues and also needed to monitor VoIP quality in its call centers. The utility turned to NETSCOUT for a solution using their TruView and nGeniusONE platforms.

NETSCOUT implemented its TruView Network and Application Performance Monitor and the nGeniusONE Service Assurance platform with InfiniStream appliances. This provided the IT team with proactive detection and troubleshooting capabilities, allowing them to solve problems in real-time and use historical forensics to address intermittent issues. The results included increased reliability and performance of smart grid data transfer, improved IT productivity, and a dramatically improved customer experience through better VoIP call quality.