Case Study: Large Multi-National Beverage Manufacturer achieves faster order processing and restored ERP performance with NETSCOUT nGeniusONE & InfiniStreamNG

Large Multi-National Beverage Manufacturer Keeps Orders Flowing with NETSCOUT Solution

A large multi-national beverage manufacturer operating across hundreds of sites in Europe and Asia — brewing and delivering more than 100 brands to 150 countries — was struggling with severe ERP performance problems. Customer service reps faced 8–9 minute order-entry times (instead of ~1 minute) and frequent system freezes, which reduced order capacity, hurt revenue and reputation, and left IT teams blind to root causes as they spent weeks manually parsing logs.

NETSCOUT’s nGeniusONE platform with InfiniStreamNG appliances gave end-to-end visibility and ASI-driven analytics to pinpoint multiple root causes (insufficient server buffer space, buffer overflows, transfer syntax and TCP window issues, SMB security problems), enabling rapid fixes. Order-entry performance returned to expected levels, IT moved from reactive log-chasing to proactive alerting and capacity planning, and the company saw improved customer service, employee productivity, revenue opportunities, and cross-team collaboration (including UC&C improvements at call centers).