Case Study: a large financial services company improves payment processing and SLA compliance with NETSCOUT

Large Financial Services Company Assures Accurate Processing of Online Payments with NETSCOUT

The large financial services company, a payment processor for a consortium of merchant banks, faced significant challenges due to a lack of visibility into the latency and delay of individual financial transactions. This limited visibility risked service level agreement (SLA) breaches and potential financial penalties. To address this, the company turned to NETSCOUT for a solution.

NETSCOUT implemented its nGeniusONE Service Assurance platform and InfiniStream appliances to provide comprehensive, end-to-end transaction monitoring. This solution enabled the company to proactively detect and diagnose issues, protect against fraudulent transactions, and reduce the risk of SLA fines. The results included a shift to a proactive operational approach, improved uptime, and enhanced user experience for all stakeholders, ultimately mitigating business risk and protecting revenue.