Case Study: Large Fashion Retailer achieves reduced application slowdowns and improved customer experience with NETSCOUT nGeniusONE

Large Fashion Retailer Turns to NETSCOUT to Reduce Application Slowdowns and Improve Customer Experience

This nearly-century-old national fashion retailer with hundreds of stores and tens of thousands of employees was struggling with frequent, unexplained slowdowns that degraded critical in-store services—most notably the POS cash-register application and voice communications. With no network monitoring in place, IT only learned of problems after customer and employee complaints, missing SLAs and risking lost sales and reduced productivity.

The retailer deployed NETSCOUT’s nGeniusONE, InfiniStreamNG, and vSCOUT to gain unified visibility across datacenters and virtual environments, using dashboards and service-dependency maps to rapidly drill down to root causes (often QoS misconfigurations) and correct traffic classification. The result was dramatically reduced MTTR, faster SLA response, higher uptime for POS and voice services, improved employee productivity, fewer lost sales, and a better customer experience.