Case Study: Large European Bank achieves restored application performance and reduced MTTR with NETSCOUT nGenius solutions

Large European Bank Restores Application Performance to Assure User Experience with nGenius Solutions

A large European bank serving millions of retail and commercial customers faced degrading user experience when three mission‑critical customer-facing applications (mobile, laptop, and trading) began exhibiting slow response times. Visibility gaps across the bank’s SDN and data center infrastructure prolonged troubleshooting, risking customer trust, regulatory exposure, and lost revenue during digital transformation initiatives.

By extending NETSCOUT instrumentation—nGeniusONE and InfiniStreamNG appliances—across its Cisco ACI spine‑and‑leaf environment, the bank gained packet‑level, end‑to‑end visibility to pinpoint packet loss and latency, monitor load balancers, firewalls, and application cores, and eliminate blind spots. The result was faster root‑cause identification, reduced mean time to repair, scalable support for cloud and virtualization projects, and restored high‑quality, 24/7 application performance that protected revenue and customer experience.