Case Study: Large Enterprise Telecommunications Services Company achieves 95%+ MTTR reduction and improved service performance with NETSCOUT

Large Enterprise Telecommunications Services Company - Customer Case Study

A large enterprise telecommunications services company faced the challenge of quickly triaging complex service performance issues and optimizing the performance of its IT services. The organization determined that a single, service-oriented performance management platform was the most effective way to gain consistent visibility and streamline incident response.

By deploying NETSCOUT’s nGeniusONE solutions powered by Adaptive Service Intelligence (ASI), the company gained a holistic view of service dependencies and implemented proactive service triage. This delivered rapid ROI and operational excellence—improving problem identification, service performance management, and mean time to know (MTTK) by 75–100%, shortening service disruptions and all network KPIs by 75–100%, reducing MTTR by more than 95%, increasing end-user experience, and lowering operational expenses.