Case Study: Large Enterprise Health Care Company achieves reduced business risk and improved service performance with NETSCOUT nGeniusONE Platform

Large Enterprise Health Care Company - Customer Case Study

A large, enterprise‑scale health care organization (name withheld) was struggling with the complexity of managing digital services at scale and needed better insight into capacity utilization, future demand, and rapid root‑cause identification for service performance problems. They evaluated alternatives and prioritized continuous monitoring and real‑time analytics to support their digital initiatives.

The company implemented the NETSCOUT nGeniusONE platform with InfiniStream appliances and nGeniusPULSE to gain end‑to‑end visibility across network, application and user perspectives. The solution delivered holistic visibility, reduced business risk by 50–79% and improved service performance by 50–79%, with 6–12 month payback across improved customer experience, operational efficiencies, support for new business models and collaboration; several NETSCOUT components were rated best‑in‑class or better for key use cases.