Case Study: Large Enterprise Health Care Company achieves 80%+ MTTR reduction and faster service triage with NETSCOUT

Large Enterprise Health Care Company - Customer Case Study

A large enterprise health care company needed a single, service-oriented view to triage and optimize IT service performance and reduce degradations and outages. After evaluating vendors such as CA, Splunk, NetQoS, HP, Aternity and Extrahop, the organization selected NETSCOUT to address critical service visibility and performance challenges.

NETSCOUT’s nGeniusONE platform, powered by Adaptive Service Intelligence (ASI), delivered a holistic view of service dependencies across six data centers and 60+ remote sites, improving IT staff productivity and network service triage. The solution cut war‑room incident time from 30+ hours to 10–20 hours, reduced MTTR by 80%+, lowered performance-management capex by up to 9%, and produced double‑digit improvements in problem identification, service performance management, MTTK, disruption duration, and troubleshooting time.