Case Study: Large Enterprise Energy & Utilities Company achieves 90%+ MTTR reduction and improved end-user experience with NETSCOUT

Large Enterprise Energy & Utilities Company - Customer Case Study

A large enterprise energy and utilities company needed a single, service-oriented performance management platform to triage and optimize IT service performance. After evaluating alternatives such as Riverbed and Network Instruments, the company selected NETSCOUT to address critical issues like reducing degradations and outages.

By deploying NETSCOUT’s nGeniusONE powered by Adaptive Service Intelligence (ASI), the company gained a holistic, real-time view of service dependencies and improved end-user experience. Results included reducing war-room resolution time from 5–10 hours to up to 5 hours, cutting MTTR by over 90%, lowering performance-management capex by up to 9%, and delivering 75–100% improvements across problem identification, service performance management, MTTK, disruption duration, troubleshooting time, and overall network KPIs.