Case Study: Global Healthcare And Pharmaceutical Company achieves faster troubleshooting and reduced MTTR with NETSCOUT

IT Improves Troubleshooting Times to Support Global Pharmaceutical Operations

A global healthcare and pharmaceutical leader responsible for drug research, manufacturing and worldwide distribution was struggling with visibility gaps across a dispersed IT architecture. With operations spanning remote sites, manufacturing plants, data centers and colocations, insufficient packet-level instrumentation was delaying troubleshooting and risking downtime that could disrupt clinical trials, production and delivery.

NETSCOUT deployed nGeniusONE with InfiniStreamNG appliances and Packet Flow Switches, using Adaptive Service Intelligence to provide packet-level “smart” data, proactive alerts and rapid root-cause analysis. The solution eliminated visibility gaps, reduced mean time to repair (MTTR), enabled real-time troubleshooting (resolving a 10‑day issue in hours) and ensured consistent application and manufacturing performance across sites.