Case Study: a leading carrier service provider improves performance and customer experience with NETSCOUT

International Carrier Battles to Maintain Market Position

A leading carrier service provider, which had held the number one market position for quality for five years, faced the challenge of maintaining its status after a series of national outages threatened its brand reputation and customer loyalty. To address this, the provider turned to NETSCOUT to gain critical visibility into its network performance and customer experience.

NETSCOUT implemented its InfiniStreamNG software probe platform and nGenius Business Analytics solution, which provided an all-inclusive, scalable approach using Smart Data. This deployment delivered deep, end-to-end insights into network traffic. The solution increased the provider's infrastructure performance by 25% while lowering the total cost of ownership, ultimately helping the customer maintain its number one market position.