Case Study: U.S.-based Insurer achieves validated Branch Office of the Future upgrades and executive confidence with NETSCOUT nGeniusPULSE

Insurer’s Branch Office of the Future Updates Validated with NETSCOUT

A U.S.-based insurer with nearly 75 years of history and hundreds of branch offices embarked on a “branch office of the future” technology refresh across more than 20 remote sites. Because branch performance directly affects revenue and customer service, upgrades had to preserve a 99.999% uptime SLA and improve application and unified communications performance, with executive-level proof that changes caused no disruption.

The IT team deployed NETSCOUT nGeniusPULSE (server plus hardware and virtual nPoints) to run synthetic “golden transaction” tests and present before-and-after performance metrics in a single executive-ready view. The solution validated improved transaction and application performance, secured executive sign-off for phased rollouts, extended monitoring and ROI through integration with nGeniusONE, and helped reduce mean-time-to-repair by pinpointing infrastructure issues.