Case Study: Major Insurance Organization achieves consolidated observability and faster MTTR with NETSCOUT nGeniusONE

Insurer Fills Gaps in Network Monitoring With Comprehensive Observability

A major multinational insurance organization with hundreds of locations faced growing visibility gaps as it accelerated digital transformation. Legacy point tools were costly, unscalable, and prone to false positives, which hampered troubleshooting and degraded performance for critical services such as voice/UC and customer-facing applications.

The insurer consolidated monitoring with NETSCOUT’s nGeniusONE, InfiniStreamNG appliances and nGenius packet flow switches, gaining packet-level, single-pane observability and scalable traffic acquisition. This reduced tool sprawl and costs, improved voice and business-application performance, sped root-cause identification and lowered MTTR across data center, cloud and virtual environments.