Case Study: Insurance Group eliminates network blind spots and reduces MTTR with NETSCOUT nGeniusONE

Insurance Group Eliminates Blind Spots in Network Visibility To Ensure Digital Transformation Success

This long-established insurance group (more than $4B in annual revenue) serves millions of policyholders across every U.S. state and recently undertook major digital transformation efforts—moving VPNs, collaboration, and business services to colocation and cloud environments while expanding WFH and UCaaS use. Those migrations created critical visibility gaps across a new 40Gb core and distributed edges, risking degraded application performance for contact center agents, remote employees, and customers.

To restore end-to-end insight, the insurer expanded its NETSCOUT deployment with nGeniusONE and InfiniStreamNG appliances using Adaptive Service Intelligence packet analytics. The solution eliminated blind spots across colos, cloud, and UCaaS, provided hop-by-hop and session-level forensics, and significantly reduced mean time to repair—protecting customer experience, improving troubleshooting efficiency, and enabling continued digital transformation.