Case Study: Leading Insurance Company Protects Millions in Revenue During Cloud Migration with NETSCOUT nGeniusONE and InfiniStreamNG

Insurance Company Protects Millions in Revenue During Cloud Migration

A century-old insurance provider serving millions across the U.S., Canada, and Europe faced a critical challenge while rearchitecting a mission‑critical legacy application during a public cloud migration: how to preserve customer experience and protect revenue amid increased east‑west traffic, 10GB WAN links, and complex service dependencies. Gaps in visibility threatened significant financial and reputational loss, and the IT team needed faster, packet‑level troubleshooting to reduce mean time to repair (MTTR).

NETSCOUT deployed nGeniusONE with InfiniStreamNG appliances using Adaptive Service Intelligence to deliver end‑to‑end packet‑level visibility across the hybrid environment and cloud links. The solution accelerated troubleshooting, reduced MTTR (saving up to $2,000 per minute and roughly $15–30K per 15 minutes), protected service revenue, improved IT operations and stakeholder confidence, and enabled a smoother, more resilient cloud migration.