Case Study: Institutional Investment Bank ensures always-on online banking and reduced MTTR with NETSCOUT service assurance

Institutional Investment Bank Assures Customer Experience with Online Banking Services

A U.S.-based, international institutional investment bank with operations in about 100 global locations needed to ensure uninterrupted access to more than 150 customer-facing online banking applications. IT teams were challenged by multiple data centers and intermittent delays or outages in supporting services (DNS, Active Directory/LDAP, DHCP) that risked disrupting client transactions and degrading the customer experience.

The bank deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG appliances and Packet Flow Switches, using Adaptive Service Intelligence and specialized dashboards/service monitors plus Remote Site Engineer support. The solution provided continuous wire‑traffic analysis and full‑path visibility across web and enabling services, enabling proactive troubleshooting, reduced mean-time-to-repair, assured always-on online investment applications, and improved client experience.