Case Study: Online Financial Services Company improves visibility by 50% and cuts MTTK 40–50% with NETSCOUT

Industry-Leading Online Financial Services Company Banks on Actionable Visibility to Deliver Superior Customer Experience

This leading online financial services company — one of the largest U.S. mortgage lenders with 98% of loans originated online — faced major operational risk from service degradation and security blind spots. A patchwork of siloed monitoring tools produced disparate data with no common context, leaving IT unable to quickly detect, investigate, or resolve performance and security issues and threatening revenue, customer trust, and regulatory exposure.

NETSCOUT deployed vSTREAM and InfiniStreamNG appliances together with the nGeniusONE platform, using ASI to turn packet data into “smart data” and deliver end-to-end visibility across data centers, co‑locations and cloud environments. The single-pane solution scaled to support thousands of employees and over a million clients, improved visibility by more than 50%, reduced mean-time-to-knowledge by 40–50%, and enabled better NetOps/SecOps collaboration and overall service availability.