Case Study: North American Motors And Equipment Manufacturer achieves faster MTTR and improved manufacturing application performance in remote factories with NETSCOUT nGenius Enterprise Performance Management

Improving Manufacturing App Performance in Remote Factories

This North American, billion-dollar manufacturer with distributed factories and a large partner network depends on continuous, high-performing manufacturing applications to meet production quotas and delivery commitments. Repeated application slowdowns at remote plants — and a lack of end-to-end visibility between data centers and factories — left the NetOps team unable to quickly triage problems or prove the network wasn’t the culprit, prolonging outages and risking lost productivity.

The company deployed NETSCOUT’s nGenius Enterprise Performance Management (nGeniusONE, InfiniStreamNG appliances, and Packet Flow Switches) plus training and consulting to collect and analyze packet-based “smart data” centrally. That visibility delivered real-time monitoring, early-warning alerts, and contextual troubleshooting that reduced MTTR, improved cross-team collaboration, enabled evidence-based bandwidth decisions, and helped prevent or rapidly resolve application slowdowns that would otherwise impact production.