Case Study: Multi-National Hospitality Corporation achieves assured customer experience and protects millions in revenue with NETSCOUT

Hospitality Assures Quality Customer Experience and Protects Revenue in the Cloud

This U.S.-based multinational hospitality company—operating dozens of hotel brands in more than 120 countries with billions in revenue and over 200,000 employees—faced a critical service-assurance challenge after a recent acquisition. IT needed consistent monitoring across its original private data centers and newly adopted third-party cloud environments to keep its website, reservation systems, payment processing, and loyalty programs available 24/7, since degradations or outages could cost millions in minutes.

The company expanded its existing NETSCOUT deployment across the hybrid cloud, using the nGeniusONE service assurance platform with InfiniStream appliances, vSCOUT software on web servers, and nGenius packet flow switches to deliver pervasive visibility and ASI-powered analytics. This solution discovered service dependencies, enabled faster root-cause triage, lowered mean time to repair, reduced reservation-system downtime, protected millions in potential revenue, and provided cost-effective, continuous monitoring and reporting to ensure high-quality customer experience.