Case Study: a hospital network lowers MTTR with NETSCOUT Visibility as a Service

Hospital Lowers MTTR With Use of NETSCOUT Visibility as a Service

A large hospital network faced the challenge of ensuring 24/7 network and application performance assurance while simultaneously building a new data center and migrating critical services. The IT team needed to quickly implement visibility tools to proactively manage performance and swiftly pinpoint issues to avoid impacting patient care, all while contending with limited internal resources for round-the-clock support. They engaged NETSCOUT to deploy their nGeniusONE Service Assurance platform and Visibility as a Service managed service.

NETSCOUT implemented its nGeniusONE solution with InfiniStreamNG appliances and provided its Visibility as a Service (VaaS) managed service. The VaaS team handled the installation, configuration, and proactive monitoring of key clinical and business applications. The results included a swift implementation that accelerated time to value, a lowered MTTR for troubleshooting, and expanded 24/7 performance assurance coverage. This partnership provided the hospital’s IT staff with peace of mind and expertise, ensuring the optimal performance of critical services that support their medical staff and patients.