Case Study: US children's hospital achieves ISP service performance and IoT security with NETSCOUT nGeniusONE and nGenius Packet Flow Switches

Hospital Assures Performance and Availability Across ISP Circuits

A US pediatric teaching hospital — a 600‑bed facility with 40 off‑site clinics, about 6,000 employees and 850 medical professionals treating roughly 100,000 patients a year — needed to replace an end‑of‑life performance management tool while gaining visibility into a new Cisco ACI data center, expanding IoT projects, and ensuring reliable ISP, Cerner EMR and VoIP service performance and security to meet HIPAA requirements.

The IT team deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG appliances and nGenius 5010 packet flow switches across primary, backup and co‑location sites to feed security tools and monitor ISP circuits. The solution delivered packet‑level visibility that secured IoT devices, supported HIPAA compliance, and provided real‑time metrics to quickly detect congestion and restore service — preserving application availability, protecting patient care, and reducing risk of reputational damage and fines.