Case Study: a high-tech company reduces MTTR with NETSCOUT visibility and service assurance solutions

High-tech Company Reduces MTTR with Visibility into Virtualized & Cloud Environments

A high-tech company with over $5 billion in revenue was struggling with performance issues in its unified communications deployment, a lack of visibility into its public cloud environments, and the need to replace outdated network packet brokers. To address these challenges, the company turned to NETSCOUT for a solution.

NETSCOUT implemented its nGeniusONE service assurance platform, vSTREAM virtual appliances, and nGenius 5000 series packet flow switches. This single, integrated solution provided the needed visibility into virtualized and cloud environments, significantly reducing mean time to repair (MTTR) for issues. The company also optimized its capital and operating expenses, as the cost for the new NETSCOUT hardware was equivalent to the maintenance fees of their outdated legacy systems.