Case Study: California municipal health agency achieves 80–100% service performance gains and risk reduction with NETSCOUT nGeniusONE

Healthy Hybrid Cloud Helps Municipality Deliver High Quality Medical Services

A Southern California government health agency — the second-largest integrated municipal health care system in the U.S. with 19,000 staff, four hospitals, 19 health centers and care for 670,000 patients — needed comprehensive, real-time visibility across a complex physical, virtual and hybrid IT environment. The agency struggled with capacity visibility, mapping service dependencies, ensuring 24/7 clinical application availability, monitoring total internet and cloud bandwidth per WAN circuit, and quickly isolating performance problems as digital services and IoT, UC&C, EMR/EHR and BYOD needs grew.

The agency deployed NETSCOUT’s nGeniusONE Service Assurance platform with InfiniStream appliances and nGenius PFS, using ASI-powered traffic analytics plus VLAN tagging and PFS Mode to aggregate and isolate traffic for full visibility and per-circuit reporting. Continuous monitoring and real-time analytics delivered rapid problem triage and smarter reporting, improving service performance and lowering business risk by 80–100%, delivering payback in 3–6 months and expanding executive-level bandwidth visibility without added cost.