Case Study: a leading U.S. healthcare provider cuts cardiology image retrieval from 20 minutes to seconds with NETSCOUT

Healthcare Provider Solves Imaging Application Slowdown Issues in their Virtual Server Environment with NETSCOUT

A leading U.S. healthcare provider was struggling with severe slowdowns in its radiology application, where doctors and nurses faced delays of up to 20 minutes to pull up critical cardiology images during patient exams. Daily war rooms with multiple vendors were ineffective at pinpointing the source of the problem. The organization lacked visibility into its virtual server environment and turned to its existing vendor, NETSCOUT, for a solution involving its vSTREAM virtual appliance.

NETSCOUT's solution expanded the customer's nGeniusONE platform deployment with vSTREAM to gain visibility into the virtualized application servers. This allowed the IT team to identify and prove that the radiology application itself was incorrectly archiving images to a third-party cloud, causing the delays. The result was a dramatic reduction in image retrieval time from 20 minutes to seconds, restoring productivity for medical staff and improving collaboration with vendors. The NETSCOUT solution provided the actionable intelligence needed to resolve the patient-impacting issue effectively.