Case Study: Midwest pediatric specialty hospital (Healthcare Provider) achieves reliable Epic EHR performance and rapid troubleshooting with NETSCOUT nGeniusONE and nVaaS

Healthcare Provider Assures Quality Performance of Epic Patient Records Applications

A nationally ranked Midwest pediatric specialty hospital that cares for more than 200,000 children annually and serves as a teaching facility experienced major disruptions to patient care when a cut-over back to its primary data center caused severe performance problems with its Epic EHR and other critical applications. Recent upgrades to 40 GB core links and a VMware virtualized environment had reduced visibility into traffic and server interactions, forcing the IT team to revert to the backup site until the root causes could be identified—putting timely access to patient records at risk.

The hospital deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG software appliances for core (north‑south) traffic, vSTREAM virtual appliances for east‑west visibility, and nGenius Visibility as a Service (nVaaS) for operational expertise. This combination delivered rapid, actionable visibility and quicker troubleshooting, enabled seamless cut‑overs, improved EHR performance and availability, and provided proactive detection and planning capabilities—helping ensure reliable patient care and faster time-to-value.