Case Study: Healthcare IT Services Company reduces MTTR and boosts confidence in new healthcare application deployments with NETSCOUT

Healthcare IT Services Company Makes Innovative Customer Service a Top Priority

A global healthcare IT services company that connects physicians, clinics, patients and payers—supporting EHR, revenue cycle and operational applications for thousands of providers—needed to ensure continuous availability and fast response times for customer-facing services. Preventing slowdowns and outages that could affect patient care and reducing mean time to resolve (MTTR) were top priorities.

The company deployed NETSCOUT’s nGeniusONE with InfiniStreamNG, the nGenius 3900 packet flow switch, and nGeniusPULSE to gain wire‑data visibility, infrastructure and end‑user monitoring, and pre‑deployment testing. These tools quickly pinpointed WAN failures, switch discard spikes and an application scheduling issue, enabling rapid remediation, cutting MTTR from days or weeks to hours or minutes, improving vendor and internal collaboration, and increasing confidence in new service rollouts.