Case Study: Healthcare Information Technology Company achieves flawless SaaS performance and 24/7 end-user experience assurance with NETSCOUT VaaS and nGeniusONE

Healthcare Information Technology Company Ensures Performance of SaaS Application with NETSCOUT

This innovative healthcare information technology company delivers mission-critical SaaS applications to more than 20,000 facilities worldwide and needed flawless, always-on performance for clinicians and hospital staff. Their global, multi-cloud delivery model—and the fact that customers connect over varied ISP paths—left the IT team without the visibility or around-the-clock support required to quickly diagnose login and performance issues that could threaten service quality and renewals.

They extended their deployment of NETSCOUT solutions (nGeniusONE, InfiniStreamNG, nGeniusPULSE/nPoint, PFOS) and engaged NETSCOUT Visibility as a Service (VaaS) for 24x7 managed monitoring, synthetic transaction testing, and expert troubleshooting. The combined solution protected SaaS performance, reduced time-to-knowledge and time-to-restoration for incidents, improved end-user experience, and provided executive reporting and continuous managed support to safeguard customer retention.