Case Study: Leading Healthcare and Telemedicine Service Provider protects telemedicine performance and accelerates troubleshooting with NETSCOUT

Healthcare Improves Performance of Their Telemedicine Service With NETSCOUT

This western U.S. not‑for‑profit healthcare system—serving hundreds of thousands of patients through more than 20 hospitals and 150 clinics with a 40,000‑strong workforce—saw telemedicine usage surge more than tenfold during the COVID‑19 pandemic. Patient surveys reported poor call quality (dropped calls, jitter, background noise), and the IT team lacked the visibility needed to quickly identify and resolve the service issues.

The organization extended its existing NETSCOUT nGeniusONE deployment by adding InfiniStreamNG appliances, packet broker capabilities, and nGenius Visibility as a Service (VaaS) managed support. This provided continuous monitoring (even as the telemedicine host moved from AWS to GCP), pinpointed capacity bottlenecks causing quality problems, reduced time to triage and troubleshoot patient‑impacting issues, and helped protect telemedicine performance while freeing IT to focus on other priorities.