Case Study: Healthcare BPO Data Center achieves improved service delivery and full data-center visibility with NETSCOUT nGenius 5010 Packet Flow Switch

Healthcare BPO Data Center Improves Service Delivery with NETSCOUT Smart Visibility

This global business process outsourcer (BPO) supports healthcare clients with consulting, back‑end processing, and infrastructure services and was migrating customer workloads into a new U.S. data center. Operations teams faced visibility gaps from legacy aggregation switches and network taps, struggled to assure virtual and network service delivery, and needed to reduce tool complexity, vendor count, and operating costs.

The BPO deployed NETSCOUT nGenius 5010 packet flow switches, the Packet Flow Switch Fabric Manager, and nGeniusONE/InfiniStream monitoring with ASI. The solution restored end‑to‑end “tap‑to‑tool” visibility, eliminated virtual/network blind spots, simplified management and vendor consolidation, and delivered improved service assurance for healthcare customers while keeping costs in line with prior maintenance budgets.