Case Study: Hawaii Health Systems Corporation isolates wired and wireless network problems in minutes with NETSCOUT OptiView XG

Hawaii Health Systems - Customer Case Study

Hawaii Health Systems is a not‑for‑profit hospital system with 13 locations across five Hawaiian islands and about 4,500 employees. After deploying a new electronic health records (EHR) system that connects staff to a hosted site in New Jersey, the organization needed to ensure high‑performance wired, wireless and WAN connectivity. Prior to the change, troubleshooting was manual and time‑intensive—relying on endpoint pings and inspecting individual switches—which made fast root‑cause identification and costly “truck rolls” major challenges.

They deployed NETSCOUT’s OptiView XG, a mobile, all‑in‑one tool that combines wired and wireless troubleshooting with WAN packet capture and an intuitive interface. The device consolidated many functions into a single unit, enabling the team to collect needed data and isolate network problems in minutes, cutting troubleshooting time and reducing manual work and site visits.

Hawaii Health Systems Corporation

Roger Estelle

Network Manager