Case Study: Global Retail Chain achieves quality service delivery across new performance centers with NETSCOUT

Global Retailer Assures Quality Service Delivery Across New Performance Centers

A global retail chain with more than 4,000 stores, 300,000 employees and $35B in annual revenue was consolidating its distributed data centers into centralized performance hubs and needed end-to-end visibility to assure application and voice quality, support millions of app users and meet CAPEX/OPEX targets. The IT team was especially focused on maintaining call quality, troubleshooting VPN reconnection issues, and ensuring monitoring detail as they centralized operations.

NETSCOUT deployed its Smart Edge Monitoring stack—nGeniusONE with ASI, InfiniStreamNG appliances, and 7100 series Packet Flow Switches—plus an on-site Premium Services engineer to condition, filter and analyze traffic. The solution delivered day-one visibility into voice and application performance, sped root-cause analysis and reduced MTTR, helped isolate recurring voice and back-office issues, and supported measurable OPEX/CAPEX savings by centralizing monitoring and reducing co-lo footprint.