Case Study: Global On-line Software Company achieves consolidated monitoring and faster MTTR with NETSCOUT

Global On-line Software Company Extends Service Assurance Capabilities with NETSCOUT

A global, multi-billion-dollar online software company with about 8,000 employees across North America, Europe and Asia—whose customers rely on always-available financial management services—faced frequent UC&C (voice, video and collaboration) disruptions. IT was hampered by several dozen overlapping monitoring tools that produced conflicting data, drove inefficiency and cost more than $1 million a year in maintenance, while remote sites lacked the visibility and local IT to quickly diagnose problems.

The company deployed NETSCOUT’s nGeniusONE platform with InfiniStreamNG appliances, NetFlow collectors and nGeniusPULSE for synthetic VoIP and infrastructure testing. The integrated solution (with ASI analytics, single-call views, MIB2 and geospatial monitoring) gave end-to-end visibility, sped root-cause analysis, lowered MTTR, consolidated the tool portfolio, reduced suppliers and cut total cost of ownership while ensuring higher-quality VoIP, video and collaboration services.