Case Study: Worldwide Manufacturing Company accelerates digital transformation and modernizes its 40G data center with NETSCOUT

Global Manufacturing Company Accelerates Digital Transformation

A global manufacturing company with thousands of sites faced a complex digital-transformation push that required data center modernization (including a 40G upgrade), hybrid-cloud migration and co-location, plus a new provisioning approach. At the same time users were experiencing intermittent VoIP call-quality problems and a high volume of miscategorized service-desk tickets, creating visibility and troubleshooting challenges that threatened business continuity.

The IT team deployed NETSCOUT’s software-based monitoring—nGeniusONE, InfiniStreamNG appliances and Packet Flow software—to gain packet-level visibility across data centers, co-location facilities and hybrid cloud. This enabled site-specific voice performance benchmarks (packet loss, latency, jitter, MOS), proactive identification and remediation of call issues, ServiceNow-integrated alerts to speed triage, and a more cost-effective 40G architecture that accelerated the company’s digital transformation while reducing time-to-know and optimizing monitoring budgets.